Using a Coupon
Have a question about using a manufacturer coupon or GoodRx coupon or discount card? Did you run into a problem trying to use one? Let's try to clear things up.
What's the difference? Manufacturer coupons vs GoodRx discounts
Manufacturer coupons (also called co-pay cards) are discounts offered by the manufacturers of brand name medications. These cards are typically free but sometimes require you to register with the manufacturer's website. Many doctors also have cards available at their office. They're generally offered when a drug is new to the market, when many insurance plans won't cover a drug, or when the drug is at the end of it's patent and generic versions may be approved. These coupons are good for reducing your out-of-pocket cost, but it's worth mentioning that insurance companies don't generally like these cards because they still must pay a large chunk of the cost of a typically expensive drug. Also, these cards do not generally work in conjunction with Medicare or other government programs.
The GoodRx Drug Discount Coupon is a great way to reduce the price of a prescription you'd otherwise be paying cash for. Our coupons are free, and there's no obligation. These coupon prices come from agreements with the pharmacies, not the manufacturer.
How does a GoodRx drug discount coupon work?
The GoodRx Drug Discount Coupon is a great way to reduce the price of a prescription. We've done the hard work of looking around the Internet for the coupons with the best prices, and we show you the one that will save you the most.
When you look up drug prices on GoodRx, you may see a GET COUPON button to the right of a price. To get that price, you will need to present that free coupon to the pharmacist.
To make things super easy, you can either EMAIL or TEXT the coupon to yourself. Simply present it to the pharmacy when filling (or refilling) your prescription.
If you have any questions or problems with a coupon, please call the phone number that is provided on the coupon.
Is there a difference between the GoodRx coupons and discount card?
Discount cards and coupons work in the same way, and have the same information for the pharmacist to enter.
However, you'll generally save more when you use our coupons or mobile app instead of our card. There are a couple of reasons why:
- When you print a coupon, you'll see the price of your prescription before you go to the pharmacy, so you can choose the best pharmacy.
- Our coupons will often find you prices that are lower than the card.
We offer the GoodRx Card for folks who like to keep a card in their purse or wallter, and it will still often help you save at the pharmacy. But we always recommend you check current prices on our website or mobile app.
Our mobile app has coupons built right in that you can show your pharmacist and it's really easy to use – and our website allows your to email or text a coupon to yourself if you don't have a printer.
The pharmacy didn’t honor my coupon!
Some pharmacists may not be aware of the agreement they have to accept GoodRx coupons. However, they are contractually obligated to honor the discounts and we can generally resolve any misunderstanding. We are happy to look into any issue you have with a coupon. Please start by calling the phone number provided on the coupon. If that doesn't resolve your problem, please let us know.
What are the customer service and pharmacist assistance phone numbers?
These phone number may vary based on the coupon. If you or your pharmacist have any trouble, the quickest way to resolve any issues is to call the phone numbers listed on the coupon you're using while you're in the pharmacy.
How do I get a discount card?
We can mail you a discount card at no charge. This card will entitle you to discounted prices at most US pharmacies. Keep in mind, however, that better discounts may be found by looking up drug prices and printing coupons on our website or mobile app.
You can request a card on this page: https://m.goodrx.com/discount-card
Once you submit your information, you'll receive a temporary card immediately via email, and we'll send you a card in the mail within 4 - 6 weeks. You can also search GoodRx for your prescriptions, and immediately get a coupon to take to the pharmacy.
Why haven't I received my discount card yet?
Discount cards typically take 4 - 6 weeks to arrive, so if you've made a recent request, your card should be on its way to you! You may have received a temporary card that offers the same prices in the meantime, and you can always check GoodRx on the web or on our mobile app for the latest discounts.
If it's been longer than 6 weeks since you requested your card, please let us know.
I can't print my coupon
Do I need to print a new coupon every time I fill my prescription?
Once you use a coupon, it will remain on file at your pharmacy and can be used for any medication you fill at that pharmacy. However, you'll still want to check the website or mobile app for any changes before refilling, as prices can fluctuate from month to month, and a different coupon or pharmacy may have a lower price. Coupons do not expire.
Do GoodRx coupons or discount cards expire?
Our coupons and discount cards don't expire. Once you use a discount, your pharmacy should have your coupon information on file and you can continue to save money without having to do anything.
Please note, however, that prescription prices change frequently. Your price may vary, and we may have located even lower prices since your last trip to the pharmacy.
We always recommend checking GoodRx before refilling your prescription. If the price hasn't changed, you shouldn't need to reprint, but we don't want you to have any surprises at the pharmacy.
Our mobile apps for iPhone or Android make it easy to get the latest coupons. (You can also just go to m.goodrx.com on your phone's web browser.) You can look up the current prices and show your coupon directly to the pharmacist.
I want to reuse a coupon but my pharmacy or prescription has changed
Most of our coupons will work at most pharmacies for most medications, and you can use one coupon for multiple prescriptions. So if you've already printed a coupon out and you change your mind about a quantity, medication, or pharmacy, you can still use it. It's worth checking GoodRx again at some point to see if one of our other coupons might get you a better price, however.
How do I transfer a prescription?
Transferring a prescription is easier than you think. Your new pharmacy would love to have you as a customer, and they'll do most of the work.
The easier way to transfer a prescription is to simply call your new pharmacy and provide them with:
- Your name
- Your prescription information
- Your GoodRx card or coupon information (if you're planning to use it for a discount)
- The name and phone number of your current pharmacy
The new pharmacy can then call your old pharmacy and have your prescriptions transferred. It typically won't take more than a few hours or a day at most.
Some pharmacies may also offer a way to transfer your prescriptions online.
Keep in mind that you may not be able to transfer prescriptions for some controlled substances. In that case, you'll likely need a new prescription from your doctor.